CSC 480 Chapter 6

Slides prepared by Cyndi Chie and Sarah Frye A Gift of Fire A Gift of Fire Third edition Third edition Sara Baase Sara Baase Chapter 6: Work What We Will Cover What We Will Cover • Fears and Questions • The Impact on Employment • The Work Environment • Employee Crime • Employee Monitoring Fears and Questions Fears and Questions • The introduction of computers in the workplace generated many fears – Mass unemployment due to increased efficiency – The need for increased skill and training widens the earning gap • New trends still generating fears – Offshoring of jobs will lead to mass unemployment – Employers use of technology to monitor their employees The Impact on Employment The Impact on Employment Job Creation and destruction: • A successful technology eliminates or reduces some jobs but creates others – Reduced the need for telephone operators, meter readers, mid-level managers • New industries arise – Internet – Cellular communications • Lower prices increase demand and create jobs – Music industry changed from serving the wealthy to serving the masses, employing more than just musicians The Impact on Employment The Impact on Employment (cont.) (cont.) Job Creation and destruction: • Unemployment rates fluctuate – Growth of computers has been steady, while unemployment has fluctuated widely • Are we earning less? – Since the 1970s, wages decreased but fringe benefits increased – People work fewer hours since the Industrial Revolution – Decrease in take-home pay may be due to other factors (e.g. increased taxes) – Purchasing power increases as prices fall The Impact on Employment The Impact on Employment (cont.) (cont.) Changing Skill Levels: • The new jobs created from computers are different from the jobs eliminated • New jobs such as computer engineer and system analyst jobs require a college degree, where jobs such as bank tellers, customer service representatives and clerks do not • Companies are more willing to hire people without specific skills when they can train new people quickly and use automated support systems The Impact on Employment The Impact on Employment (cont.) (cont.) A Global Workforce: • Outsourcing - phenomenon where a company pays another company to build parts for its products or services instead of performing those tasks itself • Offshoring - the practice of moving business processes or services to another country, especially overseas, to reduce costs • Inshoring - when another company employs thousands of people in the U.S. (e.g. offshoring for a German company means inshoring for U.S.) The Impact on Employment The Impact on Employment (cont.) (cont.) A Global Workforce (cont.): • Problems and side effects of offshoring: – Consumers complain about customer service representatives, because accents are difficult to understand – Employees in U.S. companies need new job skills (e.g., managing, working with foreign colleagues) – Increased demand for high-skill workers in other countries forces salaries up The Impact on Employment The Impact on Employment (cont.) (cont.) Getting a Job: • Learning about jobs and companies – Online company histories and annual reports – Job search and resume sites – Online training • Learning about applicants and employees – Search online newsgroups and social networks – Hire data-collection agencies such as ChoicePoint – Prospective employees may craft an online profile and presence geared towards the job they want The Impact on Employment The Impact on Employment Discussion Questions Discussion Questions • What jobs have been eliminated due to technology? • What jobs that were once considered high- skill jobs are now low-skill due to technology? • What new jobs have been created because of technology? The Work Environment The Work Environment Job Dispersal and Telecommuting: • Telecommuting – Working at home using a computer electronically linked to one's place of employment – Mobile office using a laptop, working out of your car or at customer locations – Fulltime and part-time telecommuting The Work Environment The Work Environment (cont.) (cont.) Job Dispersal and Telecommuting (cont.): • Benefits – Reduces overhead for employers – Reduces need for large offices – Employees are more productive, satisfied, and loyal – Reduces traffic congestion, pollution, gasoline use, and stress – Reduces expenses for commuting and money spent on work clothes – Allows work to continue after blizzards, hurricanes, etc. The Work Environment The Work Environment (cont.) (cont.) Job Dispersal and Telecommuting (cont.): • Problems – Employers see resentment from those who have to work at the office – For some telecommuting employees, corporation loyalty weakens – Odd work hours – Cost for office space has shifted to the employee – Security risks when work and personal activities reside on the same computer The Work Environment The Work Environment (cont.) (cont.) Changing Structure of Business: • Increase in smaller businesses and independent consultants (‘information entrepreneurs’) • ‘Mom and pop multi-nationals’, small businesses on the Web • Growth of large, multi-national corporations • Not all changes due to technology The Work Environment The Work Environment Discussion Questions Discussion Questions • Would you want to telecommute? Why or why not? • How has technology made entrepreneurship easier? Harder? Employee Crime Employee Crime • Embezzlement - fraudulent appropriation of property by a person to whom it has been entrusted • Trusted employees have stolen millions of dollars • Angry fired employees sabotage company systems • Logic bomb - software that destroys critical files (payroll and inventory records) after employee leaves Employee Monitoring Employee Monitoring Background: • Monitoring is not new – Early monitoring was mostly ‘blue-collar’ (factory) and ‘pink-collar’ (telephone and clerical) jobs – Time-clocks and logs – Output counts at the end of the day – Bosses patrolled the aisles watching workers Employee Monitoring (cont.) Employee Monitoring (cont.) Data Entry, Phone Work, and Retail: • Data entry – Key stroke quotas – Encourage competition – Beep when workers pause • Phone work – Number and duration of calls – Idle time between calls – Randomly listen in on calls • Retail – Surveillance to reduce theft by employees Employee Monitoring (cont.) Employee Monitoring (cont.) Location Monitoring: • Cards and badges used as electronic keys increase security but track employee movements • GPS tracks an employee's location – Used in some hospitals to track nurse locations for emergency purposes, also shows where they are at lunch or when they use the bathroom – Used to track long-haul trucks to reduce theft and optimize delivery schedules, also detects driving speeds and duration of rest breaks • Employees often complain of loss of privacy Employee Monitoring (cont.) Employee Monitoring (cont.) E-Mail, Blogging, and Web Use: • E-mail and voice mail at work – Employees often assume passwords mean they are private – Roughly half of major companies in the U.S. monitor or search employee e-mail, voice mail, or computer files – Most companies monitor infrequently, some routinely intercept all e-mail Employee Monitoring (cont.) Employee Monitoring (cont.) E-Mail, Blogging, and Web Use (cont.): • Law and cases – Electronic Communications Privacy Act (ECPA) prohibits interception of e-mail and reading stored e-mail without a court order, but makes an exception for business systems – Courts put heavy weight on the fact that computers, mail, and phone systems are owned by the employer who provides them for business purposes Employee Monitoring (cont.) Employee Monitoring (cont.) E-Mail, Blogging, and Web Use (cont.): • Law and cases (cont.) – Courts have ruled against monitoring done to snoop on personal and union activities or to track down whistle blowers – Many employers have privacy policies regarding e-mail and voice mail – The National Labor Relation Board (NLRB) sets rules and decides cases about worker- employer relations Employee Monitoring (cont.) Employee Monitoring (cont.) E-Mail, Blogging, and Web Use (cont.): • Some companies block specific sites (e.g. adult content, sports sites, job search sites, social- network sites) • Employees spend time on non-work activities on the Web • Concerns over security threats such as viruses and other malicious software • Concerns about inappropriate activities by employees (e.g., harassment, unprofessional comment) Employee Monitoring Employee Monitoring Discussion Questions Discussion Questions • How much privacy is reasonable for an employee to expect in the workplace? • Under what circumstances is it appropriate for an employer to read an employee's e-mail?